JASANZ is an accreditation body who provides conformity assessments for AQAs seeking compliance and accreditation to perform audits for disability providers seeking provider registration in the NDIS. JASANZ AQA accreditation activities together with AQA performing quality audits for disability providers wanting to achieve NDIS provider registration, helps to increase confidence and safeguarding to NDIS participants in Australia.

The client

Registered NDIS providers and their participants.

The problem/goal

Problem:

Disability service providers can opt to be registered/unregistered to the support services they provide NDIS participants.

Goal:

Providers who seek conformance and registration to service provisions within the NDIS Provider Registration Practice Standards 2018 are audited by a JAS-ANZ accredited NDIS Approved Quality Auditors. Therefore, NDIS providers achieving NDIS registration undergo independent accredited AQA audits to verify organisational outcomes aligned to the NDIS Provider Registration Practice Standards (PRPS) 2018.

The solution

Providers seeking registration are audited against the scope of services they applied for. This scope includes registration class/groups (i.e., high-intensity skills descriptors, behavioural support services), the number of sites (outlets) the organisation operates from, the number of participants they cater for and the number of suitability assessed workers that are contracted to work for the provider.

When audited, the JASANZ accredited AQA can raise findings of non-conformance (NC) against NDIS provider service provisions. The provider is then obligated to provide and implement corrective actions to achieve service provision conformance against each finding. These corrective actions and the audit report outcome is submitted as a registration recommendation to the NDIS Quality and Safeguards Commission. The NDIS Commission uses the audit outcome within the decision to approve registration for disability providers.

The outcome

Registered NDIS providers are independently audited against NDIS PRPS outcomes. This level of governance produces increased confidence and safeguarding to NDIS participants seeking services within low to high risk service settings.